Wendy’s interviews
Wendy’s interviewsDrive-through order checks, trained cover and pickup handoffs.
Check the result behind the pilot metric
“We measure success by real-world results: orders submitted without human intervention and a consistent experience at the drive-thru.”
Matt SpessardSenior Vice President, Global Chief Technology Officer at publication
Verify the order at pickup
The Ohio pilot tracked submitted orders. In the case, check that pickup prepared what the customer confirmed.
ExampleGive trained cover a clear task
“For restaurant teams, it means clearer expectations, practical training and support that builds confidence and helps them consistently deliver great service.”
Bob WrightPresident and CEO, The Wendy’s Company
Assign the second checker a station
Wright describes what he wants restaurant teams to have. In the case, give the floater a station, deadline and completion count.
ExampleTrack the right pickup channel
“Global Next Gen restaurants feature a separate pick-up window for delivery orders, plus dedicated parking spots and passthrough shelving for mobile pick-up orders.”
Wendy’sNew Albany opening story
Check which orders were collected
The New Albany story describes one store design. In the case, check which orders still need a driver or guest handoff.
ExampleLast reviewed