Can you hand this order to the customer?
Check the customer’s order, the current ticket and what reached pickup.
The question
You work the drive-through at a US quick-service restaurant. The customer has confirmed order 61. You can correct its ticket before pickup.
| Customer confirmed | AI ticket | |
|---|---|---|
| Meals | 2 | 2 |
| Medium fries | 2 | 2 |
| Unsweetened tea | 1 | 2 |
| Water | 1 | 0 |
The till and kitchen screen use the current ticket.
“Identify the mismatch and explain what you would check before you hand over the order.”
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A strong answer, step by step
Open each step in turn. This is one strong answer, not the only one.
Step 1: Compare the order
What would you do here? Open the move you’d make.
Read back one unsweetened tea and one water.
The strong move. The two drink totals match. The item counts show the error.
Approve the ticket because it lists two drinks.
Tempting, but it misses something. The ticket counts both drinks as tea. It is missing the water the customer confirmed.
See how a strong candidate says it
“The meals and fries match. The ticket has one extra tea and no water. I’d read back one unsweetened tea and one water.”
Why it works: The two drink totals match. The item counts show the error.
Step 2: Correct the ticket
What would you do here? Open the move you’d make.
Replace one tea with water and check both screens for order 61.
The strong move. A correction on the correct order ID gives both stations the same record.
Tell the customer the right order and leave the ticket as it is.
Tempting, but it misses something. The kitchen would still see two teas on the ticket it uses.
See how a strong candidate says it
“On order 61, I’d replace one tea with water. I’d check that the till and the kitchen screen both show the corrected ticket for 61.”
Why it works: A correction on the correct order ID gives both stations the same record.
Step 3: Check the packer’s copy
The pickup lead marked order 61 ready against the earlier printed slip. The corrected ticket reached their screen afterward.
What would you do here? Open the move you’d make.
Pause pickup and ask the lead to verify order 61 against the corrected ticket.
The strong move. Pickup used the old slip. The current screen cannot confirm what pickup prepared.
Hand the order over when the till shows the corrected ticket.
Tempting, but it misses something. The ready mark came from the earlier slip. Pickup still has to check the prepared order.
See how a strong candidate says it
“I’d pause order 61. I’d ask the pickup lead to check the order they prepared against the corrected ticket, including the tea and water.”
Why it works: Pickup used the old slip. The current screen cannot confirm what pickup prepared.
Step 4: Close the correction
What would you do here? Open the move you’d make.
Tell the customer whether the correction is complete and keep one owner until it is.
The strong move. The final message follows the verified order status.
Mark the order handed over while pickup is still checking.
Tempting, but it misses something. The record would show a completed handoff while the customer is still waiting.
See how a strong candidate says it
“Once pickup confirms the correction, I’d hand it over and say, “Here’s your unsweetened tea and water.” If the check is open, I’d tell the customer we’re still checking order 61 and keep pickup as the owner.”
Why it works: The final message follows the verified order status.
The answer, in short
- Decision
- Verify the corrected order at pickup before handoff.
- Because
- Pickup marked it ready using the earlier slip.
- What would change it
- If the pickup lead has verified the corrected order, hand it over and confirm the drinks.
Common traps
- Comparing total drinks and missing the item mismatch.
- Treating a corrected screen as a verified order.
Check your answer
- I read back the confirmed drinks.
- I corrected the right ticket.
- I checked what reached pickup.
- I gave the customer an update.
Last reviewed Nov 11, 2026